Refund policy
"*Return Policy
Sale items are final sale and cannot be refunded. We do not accept returns or exchanges on any products that have been worn, cut, or removed from its original packaging, due to the personal nature of hair wigs and extensions.
Why? Our products (wigs and lashes) are personal hygiene items. For the health and safety of all our customers, we cannot accept worn or used items.
Quality Guarantee: We stand behind our product quality. If you receive a damaged or defective item, please contact us within 7 days with photos, and we'll make it right with a replacement or refund.
Questions Before You Buy? We're here to help! Contact us before ordering if you need assistance choosing the right product."*
Please contact us for any return question at admin@sylvhair.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We have a 14-day return policy for all unused and still intact packaging products or goods, which means customers have 14 days after receiving products or goods to return the item(s). A restocking fee of $30.00 will apply to items with a retail value of more than $100.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@sylvhair.com. Please note that returns will need to be sent to the following address: 8124 Sub Base, PMB 324, St. Thomas, USVI 00802
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@sylvhair.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We will process returns and issue a credit. Customers may purchase replacement products where applicable.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging. Customers should also provide receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at admin@sylvhair.com
Due to the nature of the items, exchanges are not allowed after 14 calendar days. A restocking fee may apply as well as shipping fees for exchange processing.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Customers processing a return will also need the receipt or proof of purchase.
For questions or follow-ups, please contact us at admin@sylvhair.com