Contact Us


Hi! I'm Heddy, and I'm here to help! 💖

We'd Love to Hear From You!

Have questions about our products? Need help with your order? Want styling advice? Our team at SYLVHAIR BY CHW is here to help!

Get In Touch

📧 Email: admin@sylvhair.com

📞 Phone: (401) 388-0061

🕐 Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed

How Can We Help?

We're here to assist you with:

  • Product recommendations and sizing guidance
  • Order status and tracking information
  • Questions about wigs, lashes, or jewelry
  • Styling tips and application advice
  • Returns and exchanges (see our Return Policy)
  • Wholesale or bulk order inquiries
  • Any other questions or concerns

What to Expect

📧 Email Response Time: We typically respond within 24 hours during business days.

📞 Phone Support: Call us during business hours for immediate assistance. If we're helping other customers, please leave a voicemail and we'll call you back as soon as possible.

Before You Contact Us

For faster service, please have the following information ready:

  • Your order number (if applicable)
  • Product name or SKU
  • Photos (if you have a product question or issue)
  • Detailed description of your question or concern

We're committed to providing you with exceptional service and helping you look your absolute best!

💖 Thank you for choosing SYLVHAIR BY CHW💖